What Information Do We Collect?
C1000 collects personal information necessary to provide platform services in a secure and efficient manner. This information is collected during the registration process, day-to-day platform use, and interactions with our support team.
The categories of information we collect include:
- Account information: Full name, email address, phone number, date of birth, and the username you registered with.
- Identity verification information: Identity documents submitted during the account verification process.
- Payment information: Records of deposit and withdrawal transactions in Malaysian Ringgit (RM), including the payment methods used such as online banking and digital wallets. We do not directly store credit card numbers or other sensitive banking details.
- Device and browser information: Device type, operating system, IP address, browser type, and language settings.
- Usage data: Pages visited, session duration, games played, and in-platform clicks.
How Is This Information Used?
Information collected by c1000 is used solely for platform operations and improving the user experience. We do not sell or disclose your personal information to third parties for marketing purposes without your consent.
The specific purposes for which this information is used are as follows:
- Processing account registration and verifying user identity.
- Facilitating and recording deposit and withdrawal transactions in MYR.
- Sending account-related notifications, promotions, and platform updates.
- Detecting and preventing fraudulent activity, money laundering, or platform abuse.
- Improving product quality and the user experience based on usage data.
- Complying with applicable laws and regulations in Malaysia.
Cookies & Tracking
C1000 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small data files stored on your device when you access a website.
Types of cookies we use:
- Session cookies: Used to maintain your logged-in status while using the platform.
- Preference cookies: Saving your preferred language and display settings.
- Analytical cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings, though this may affect the functionality of certain parts of the c1000 platform.
Data Storage, Security & Third-Party Sharing
Data Storage and Security
C1000 stores user information on servers protected by SSL encryption and strict technical security measures. Access to your personal data is restricted to authorised personnel only and solely for legitimate operational purposes.
Your account information will be retained for the duration your account remains active and for the period required by law following account closure. Once the retention period expires, your data will be securely deleted.
Third-Party Sharing
C1000 does not sell users' personal information to any third parties. However, we may share necessary information with the following parties in limited circumstances:
- Payment service providers that assist in processing transactions in MYR, subject to strict confidentiality agreements.
- Regulatory or law enforcement authorities in Malaysia when required by law.
- Technical service providers that support platform operations, with access limited strictly to the information required.
Your Rights as a c1000 User
As a c1000 platform user, you have the following rights regarding your personal information, in line with Malaysia's Personal Data Protection Act 2010:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted through c1000 customer support.
- Right to Rectification: If your information is inaccurate or out of date, you may submit a correction request through your account or via our support team.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information. However, some data may need to be retained to fulfil legal obligations.
- Right to Object: You may object to the processing of your information for direct marketing purposes at any time.
To submit any request relating to your privacy rights, please contact the c1000 support team at [email protected]. We will process your request within a reasonable timeframe in accordance with applicable laws.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable laws. Users will be notified of any material changes via the c1000 platform or their registered email address.
Questions About Your Privacy?
The c1000 team is here to help with any questions about your data protection and privacy. Visit our help section or register an account for a safe platform experience.